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Insurance Claim FAQs

Frequently Asked Insurance Claim Questions

  • Why should I use a loss Assessor?
    Hiring a loss assessor provides you with professional expertise and support throughout your insurance claim process. They possess in-depth knowledge of policy terms, claim procedures, and accurate valuation of losses. By entrusting your claim to a loss assessor, you can navigate the complexities of the process with confidence, knowing that they will work diligently to maximize your entitlements. This relieves you from the burden of managing intricate paperwork and negotiations, allowing you to focus on other important matters while ensuring a fair settlement for your loss.
  • What is a loss adjuster?
    A Loss Adjuster is a professional appointed by insurance companies to assess and handle insurance claims. They possess expertise in evaluating damages, interpreting policy terms, and determining the extent of the loss. Loss Adjusters act as representatives of the insurance company, working to investigate claims, assess liability, and negotiate settlements. Their role is to ensure a fair and accurate evaluation of the claim, balancing the interests of both the policyholder and the insurance company.
  • When should I contact a Loss Assessor?
    Please reach out to us promptly at (01) 5563300, and we will provide expert guidance on the appropriate steps to take in the event of an insurance claim. We prioritise your needs and aim to be at your premises as soon as possible, ideally immediately after the incident occurs. Remember, you have the right to appoint a representative to act on your behalf during the claims process.
  • Should I call a Loss Assessor or my Insurance Company first?
    Typically, it is advisable to contact your assessor initially to assess the damage and facilitate communication with your insurance company. They will report the claim on your behalf and provide an estimate for the required repairs or works.
  • How long will it take for the insurance claim to be settled?
    Every claims case is different, however the process should take between 6-8 weeks. This timeframe is a guide and does not take into consideration any unforeseen complications.
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